PRIVACY POLICY

Last updated: 15 October 2026

1. Who We Are

DOWNTIME Studio is operated by Down Time Ladies Garments L.L.C SPC, a business based in the United Arab Emirates (referred to as “DOWNTIME Studio,” “we,” “us,” or “our”).

This Privacy Policy explains how we handle personal information when you visit our online store, contact us, or place an order, including international orders arranged through our Instagram direct messages.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and delivery details: Name, email address, phone number, shipping and billing addresses, and delivery instructions.
• Order details: Items purchased, sizes, prices, shipping choices, transaction status, and order history.
• Communications: Messages, inquiries, and information shared with us through email, website forms, or Instagram direct messages.
• Payment details: Limited payment or transaction information sent to us by payment providers, such as payment confirmation. Payment card information is handled by the relevant payment provider, not through Instagram messages.
• Website data: Device and browser details, IP address, cookies, and website activity collected through Shopify and any website features or analytics we enable.
• Marketing preferences: Whether you have agreed to receive updates and promotions.

3. How We Use Your Information

We use personal information to process orders, accept and confirm payments, arrange shipping and delivery, respond to inquiries, provide customer support, manage returns or disputes, protect our store against fraud and misuse, improve our services, meet legal and accounting obligations, and send marketing messages where you have opted in or where otherwise permitted by applicable law.

Processing is based on the grounds available under applicable law, including fulfillment of your order, compliance with legal obligations, consent where required, and other lawful grounds.

4. When We Share Information

We share information only as reasonably necessary for these purposes, including with Shopify (our e-commerce platform), payment service providers such as Tap Payments, postal services and courier companies, customs or delivery agents for overseas shipments, and service providers that help us operate or secure our store.

We may also disclose information to professional advisers or authorities where permitted or required by law.

We do not sell customer contact lists.

5. Payments Through Tap Payments

Payments made through our website are handled by third-party payment services, including Tap Payments.

Tap handles payment instrument information under its own privacy practices and may act as an independent data controller for that information.

Please review Tap Payments’ Privacy Policy for details.

For your security, please do not send card numbers or other sensitive payment details through Instagram direct messages.

6. International Orders by Instagram

Customers outside the UAE may contact us through Instagram direct messages to arrange an order manually.

In that case, payments will be processed via wire transfer and we use the contact, product, delivery, and payment-confirmation information you provide to organize and dispatch your parcel.

We may give the delivery information needed for shipment to postal operators, couriers, and customs authorities in the destination country.

7. Cookies and Website Analytics

Our Shopify website may use cookies or similar technologies needed for shopping cart functions, checkout, security, and site performance.

Depending on the features we enable, analytics or advertising cookies may also be used, subject to applicable consent requirements.

You can manage cookies through available website controls and browser settings.

8. Data Storage and International Transfers

Some of our service providers, including e-commerce, payment, messaging, and delivery providers, may process or store information outside the UAE.

Where cross-border transfers occur, we seek to handle them in accordance with applicable data protection requirements.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, resolve disputes, keep appropriate business records, and meet legal, tax, and regulatory requirements.

Retention periods depend on the type of information and the reason for keeping it.

10. Protecting Your Information

We take reasonable technical and organizational precautions to protect personal information from unauthorized access, loss, and misuse.

However, no website, message platform, or data transmission method is entirely risk-free.

11. Your Privacy Choices and Rights

Depending on the law that applies to you, you may be able to request access to, correction or deletion of, or information about the processing of your personal data, or exercise other rights such as withdrawing consent.

You may unsubscribe from promotional emails using the link in those messages or by contacting us.

We may need to verify your identity and may retain certain records where legally required.

To make a request, email info@downtimestudio.com.

12. Children’s Privacy

Our products and services are intended for adult shoppers.

We do not knowingly seek personal information directly from children without appropriate authorization.

If you believe a child has provided information to us improperly, please contact us.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology, practices, or legal requirements.

The updated version will be published with a revised date.

14. Contact Us

Down Time Ladies Garments L.L.C SPC

Trading as DOWNTIME Studio

United Arab Emirates

Email: info@downtimestudio.com